Refunds & Exchanges

We will happily exchange your item if it’s not the right colour.

We completely understand that choosing the right colour from a computer screen is not easy,

to ensure the exact colour please send us a sample of your own hair and we will try and match it,

(please email for postal address) or you can send a photo of your hair to foxylocks@live.co.uk.

If you are not satisfied with your product and you feel it is not as described,

you can return it within 7 days. 

You will be refunded the product price at time of purchase only, postage is non refundable. 

Before returning or Exchanging, please make sure no part of the packaging has been removed or damaged.

For hygiene reasons we only offer refunds/exchanges on hair products that have not been opened, worn or tampered with.

For information on returns & exchanges about our Hair Bows click here