Refunds & Exchanges

We will happily exchange your item if it’s not the right colour.

We completely understand that choosing the right colour from a computer screen is not very easy, to ensure the exact colour please send us a sample of your own hair and we will try and match it, (please email for postal address) or you can send a photo (photos must be under 1MB) of your hair to foxylocks@live.co.uk.

If you are not satisfied with your product or you feel it is not as described, you can return your item within 7 days. 

Before returning or exchanging, please make sure the cardboard part of the packaging has not been removed or damaged & the gold ties are still in place.

Due to hygiene reasons we only offer refunds/exchanges on hair products that have not been opened, worn or tampered with (They can be removed from their plastic sleeve but cannot be removed from the cardboard holder & ties). All packaging must be returned with any return or exchange.

You will be refunded the product price at time of purchase only, postage is non refundable.