Terms & Conditions

Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with Foxy Locks you must possess a valid credit or debit card issued by a bank acceptable to us. Foxy Locks retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

We reserve the right to request additional information to prove identity from an order on rare occasions, including scanned copies of passports, cards (blacking out all numbers except for the last 4 digits on the credit card) or other forms for ID to help us prevent fraudulent transactions. If you refuse to supply this information we will have to cancel your order & charge a 5% re-stocking fee for the inconvenience. We will only charge this fee is you refuse to prove your identity when requested.

Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until your order is updated and states it has been 'Dispatched'. If your order is not accepted your payment will be refunded.

Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

All prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

Payment
Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted. Your card will be debited prior to dispatching.

Prohibitions
You will not steal or copy any information from this website, including logos, pictures and/or text without permission. You will not: commit or encourage a criminal offence; send or receive any material which is in any way offensive or obscene, or in breach of confidence, copyright, privacy or any other rights; act contrary to the acceptable use policies of any Linked Sites or community standards generally; transmit or distribute a virus; hack into any aspect of the Service; corrupt data; cause annoyance to other Users; infringe upon the rights of any other person’s trade marks or other proprietary rights; send any unsolicited advertising or other promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through the Foxy Locks website.
Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Foxy Locks will report any such breach to the relevant law enforcement authorities and disclose your identity to them.  

 

Foxy Locks Ltd. Limited Company no. 07750675, registered in England and Wales.  Registered Office: 5 The Arcade, Market Jew Street, Penzance, TR18 2EJ